Terms of service

OVERVIEW

Welcome to ORTUS! The terms "we", "us" and "our" refer to ORTUS. ORTUS operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). ORTUS is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service, our Privacy Policy, and our Refund Policy. If you do not agree to these Terms, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you have given us your consent to allow any minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including browsing our store or purchasing products, you may be asked to provide certain information such as your email address, billing, payment and shipping details. You represent and warrant that all information you provide is correct, current and complete.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account.

SECTION 2 - OUR PRODUCTS

We have made every effort to display our products and services as accurately as possible in our online store. However, please note that colors, textures, sizes or product appearance may vary depending on your screen settings, lighting, or device.

We do not warrant that the appearance of any product will be exactly the same as shown online.

All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue products or limit quantities offered to any person, geographic region or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. ORTUS reserves the right to accept or decline any order at its discretion.

Your order is accepted only after we confirm it. We reserve the right to cancel or modify any order due to stock issues, pricing errors, suspected fraud, incomplete details, or operational limitations.

Please review your order carefully before submitting, as cancellations may not be possible once processing begins.

For Cash on Delivery (COD) orders, the order may be confirmed before payment is collected. Payment must be made in full upon delivery.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent that purchases are for personal use only and not for resale.

SECTION 4 - PRICES AND BILLING

Prices, promotions and discounts are subject to change without notice.

The price charged for a product will be the price in effect at the time the order is placed and shown in your order confirmation.

Unless otherwise stated, prices do not include taxes, shipping charges, customs fees or import duties.

You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our store.

If payment cannot be processed, we may cancel your order.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed.

We are not liable for delays caused by shipping carriers, customs processing, weather conditions, public holidays or events outside our control.

We will make reasonable efforts to assist with shipment issues where possible.

Risk of loss may pass upon confirmed delivery to the shipping address provided.

Please ensure shipping information is accurate.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to trademarks, logos, branding, text, displays, images, graphics, videos, product names and designs are owned by ORTUS, its affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial use only.

You must not reproduce, distribute, modify, publish, transmit or exploit any content without prior written permission.

All rights not expressly granted are reserved by ORTUS.

SECTION 7 - OPTIONAL TOOLS

You may be provided access to third-party tools or services as part of the Services, which we neither monitor nor control.

You acknowledge and agree that such tools are provided "as is" and "as available" without warranties of any kind.

Any use of optional tools offered through the site is entirely at your own risk and discretion.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain materials or links to third-party websites.

We are not responsible for examining or evaluating the content, accuracy or practices of any third-party websites.

If you access third-party websites, you do so at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

ORTUS is powered by Shopify, which enables us to provide the Services to you.

However, all purchases made through this store are transactions directly between you and ORTUS.

Shopify is not responsible for our products, fulfillment, shipping, returns or customer support.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is subject to our Privacy Policy.

By using our Services, you acknowledge that some information may also be processed by Shopify and third-party service providers required to operate the store and complete transactions.

SECTION 11 - FEEDBACK

If you submit ideas, reviews, suggestions, comments or other feedback, you grant us a worldwide, royalty-free right to use, reproduce, edit, publish and distribute such content for business or marketing purposes.

You agree that your feedback will not be unlawful, abusive, misleading or infringe on any third-party rights.

We reserve the right to remove any feedback at our discretion.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct errors, update information or cancel orders if necessary.

SECTION 13 - PROHIBITED USES

You may not use the Services:

for unlawful purposes
to violate laws or regulations
to infringe intellectual property rights
to transmit malware or harmful code
to submit false information
to harass, abuse or threaten others
to scrape, copy or misuse website content
to interfere with security or functionality

We reserve the right to suspend or terminate access for violations.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services at any time without notice if we determine misuse, fraud, breach of these Terms or other justified reasons.

Any obligations incurred prior to termination remain enforceable.

SECTION 15 - DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided "as is" and "as available" unless otherwise required by law.

We do not guarantee uninterrupted, secure or error-free use of the Services.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by law, ORTUS shall not be liable for any indirect, incidental, consequential or special damages arising from your use of the Services or products purchased through the Services.

Nothing in these Terms excludes rights that cannot legally be excluded.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless ORTUS, its affiliates, owners, employees, partners and service providers from claims arising out of your breach of these Terms or misuse of the Services.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined unlawful or unenforceable, the remaining provisions shall remain valid and enforceable.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

The failure of us to enforce any right or provision shall not constitute a waiver.

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us regarding the Services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights under these Terms without prior written consent.

We may transfer or assign these Terms without notice.

SECTION 21 - GOVERNING LAW

These Terms of Service shall be governed by the laws of Lebanon.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Beirut, Lebanon.

SECTION 22 - HEADINGS

The headings used in this agreement are for convenience only and shall not affect interpretation.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates to our website.

Your continued use of the Services after changes are posted constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to:

Ortus
info@getortus.com
+961 70 836 828
Beirut, Lebanon