Frequently asked questions

All orders are processed within 24 hours and delivered within 2-4 business days.

We currently ship within Lebanon only, with plans to expand to additional countries soon.

If the courier is unable to reach you at the time of delivery, they may attempt a re-delivery or contact you to reschedule, depending on the courier’s policy.

Once an order is placed, we strive to process it quickly to ensure timely delivery. However, if you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

If you forget to apply a discount code during checkout, please contact our customer support team as soon as possible. If your order hasn’t been processed yet, we may be able to apply the discount for you.

If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and details of the issue. We offer a hassle-free return and exchange policy within 30 days of purchase. Items must be unused and in their original packaging. Please visit our Returns & Refund Policy page for more details.

If you notice an error in your order details (address, phone number, or items), please contact us as soon as possible. We can make changes only if the order has not yet been shipped.

Yes, we offer discounts for bulk purchases. If you’re interested in buying in larger quantities, please contact our customer support team on info@getortus.com for more information and to discuss the available discount options.

Yes. You can check out as a guest without creating an account.