Everything You Need to Know

Browse Our FAQs for Quick Assistance
How long does shipping take?

All orders are processed within 24 hours and delivered within 2-4 business days.

Can I change or cancel my order after it has been placed?

Once an order is placed, we strive to process it quickly to ensure timely delivery. However, if you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

What if I forget to apply a discount code?

If you forget to apply a discount code during checkout, please contact our customer support team as soon as possible. If your order hasn’t been processed yet, we may be able to apply the discount for you.

Do you offer bulk purchasing discounts?

Yes, we offer discounts for bulk purchases. If you’re interested in buying in larger quantities, please contact our customer support team on info@getortus.com for more information and to discuss the available discount options.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and details of the issue. We offer a hassle-free return and exchange policy within 30 days of purchase. Items must be unused and in their original packaging. Please visit our Returns & Refund Policy page for more details.

Any question?

You can contact us through our contact page or email us on info@getortus.com! We will be happy to assist you.

How long does shipping take?

All orders are processed within 24 hours and delivered within 2-4 business days.

Can I change or cancel my order after it has been placed?

Once an order is placed, we strive to process it quickly to ensure timely delivery. However, if you need to change or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request if the order has not yet been shipped.

What if I forget to apply a discount code?

If you forget to apply a discount code during checkout, please contact our customer support team as soon as possible. If your order hasn’t been processed yet, we may be able to apply the discount for you.

Do you offer bulk purchasing discounts?

Yes, we offer discounts for bulk purchases. If you’re interested in buying in larger quantities, please contact our customer support team on info@wtv.ihg.mybluehost.me for more information and to discuss the available discount options.

What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and details of the issue. We offer a hassle-free return and exchange policy within 30 days of purchase. Items must be unused and in their original packaging. Please visit our Returns & Refund Policy page for more details.

Any question?

You can contact us through our contact page or email us on info@wtv.ihg.mybluehost.me! We will be happy to assist you.